Return & Refund Policy

Keravos is operated by Westknot Systems INC. Our voluntary return policy is provided in addition to rights you may have under applicable consumer law. If mandatory law gives you stronger rights, those rights apply.

1 Return window and eligibility

You may request an eligible return within 30 days from the date of delivery. Contact service@keravos.com within that window to begin the process.

For a voluntary change-of-mind return, the item must be unused, unworn, unwashed, in its original condition and in its original packaging. Original tags and any hygiene seals or liners supplied with the item must remain intact. Please provide an order number, receipt or other information that allows us to verify the purchase.

These voluntary conditions do not restrict lawful inspection rights, statutory cancellation rights or remedies for defective, damaged, incorrect or misdescribed goods.

2 Items excluded from voluntary returns

The following are excluded from our voluntary change-of-mind policy where permitted by law:

· Gift cards.

· Personalized or customized products.

· Items clearly identified as final sale or non-returnable before purchase.

· Items that do not meet the voluntary return conditions above.

A discount or clearance label alone does not remove statutory rights. For statutory cancellation, a hygiene exception applies only where the law permits it, including where goods genuinely unsuitable for return for health or hygiene reasons were supplied sealed and then unsealed. We do not treat every underwear purchase as automatically non-returnable.

3 How to request a return

Email us with your order number and the items you wish to return. A reason helps us assist you, but is not required where you are exercising a statutory right to cancel without giving a reason. For damage, defects or an incorrect item, describe the issue and include clear product or packaging photos if available. We do not require photographs of you wearing the product.

We will provide the applicable instructions and return destination. Please contact us before posting a parcel so it reaches the correct facility. A valid statutory cancellation notice does not depend on our prior approval.

Our registered business address and any address on the original shipping label should not be used for returns unless our support team confirms that address. Keep proof of postage; a tracked service is recommended.

4 Return costs and original shipping fees

For a change of mind or an unsuitable size selected by you, where the item supplied matches your order and description, you are responsible for return postage unless a specific offer states otherwise.

If we send a defective, damaged or incorrect item, we will arrange or cover reasonable return shipping costs. Contact us first so we can provide a label or suitable instructions where available.

Original delivery charges are generally not refunded for voluntary change-of-mind returns. Where the law requires a refund of delivery charges, including applicable standard-delivery charges on a statutory cancellation, we will provide it. Any non-refundable upgrade cost is limited to what the law permits.

5 Damaged defective or incorrect items

Please contact us promptly, preferably within 7 days of delivery, so we can investigate. Keep the item and packaging where reasonably possible. This reporting request does not cut off statutory rights or prevent you from reporting a fault discovered later.

Depending on the circumstances and applicable law, we will arrange an appropriate remedy, such as a replacement, repair or refund. A carrier investigation does not remove our responsibilities to you.

6 Refunds

After receiving a voluntary return, we will inspect it and notify you of the outcome. If a request is declined, we will explain why. Approved refunds are processed within 5–10 business days and sent to the original payment method. Your payment provider may need additional time to display the credit.

Refunds reflect the amount paid for the returned items, taking account of discounts, refundable taxes and any delivery charges that must be refunded. Where a statutory refund deadline or different refund condition applies, we follow that requirement instead of extending it through our inspection or approval process.

7 Exchanges

Exchanges depend on available stock and the return eligibility rules. Contact us with the item and size you want. We will explain the available options, any price difference and any shipping costs before you proceed. Free exchanges are offered only where expressly included in an applicable offer. Remedies for defective or incorrect goods remain subject to your legal rights.

8 Statutory cancellation rights

Where UK or EU distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to cancel without giving a reason, and a further 14 days to send the goods back, subject to lawful exceptions. You can notify us by email with a clear statement identifying the order.

We will issue any required refund within the applicable statutory period. Where permitted, we may withhold it until we receive the goods or evidence that they have been sent back, whichever occurs first. Conditions for voluntary returns do not replace these rights. Other locations may provide additional guarantees or remedies under local law.

9 Contact and business information

Operated by: Westknot Systems INC
Business License Entity: Westknot Systems INC
Email: service@keravos.com
Phone: +1 8037521138
Registered Address:
327 9TH ST
ALAMOSA CO 81101

This is our registered business address. Please obtain the correct return address from customer support before sending goods.