FAQ
Ordering
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and view your order history.
Can I change or cancel my order?
Orders can be modified or canceled within 48 hours of purchase. Please contact service@keravos.com with your order number and requested changes.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.
Will I be charged additional fees?
All prices are in USD. Shipping costs are calculated at checkout. Your bank may apply currency conversion fees, and international orders may be subject to customs duties or import taxes as described in our Shipping Policy.
Shipping
Where do you ship from?
We ship from international warehouses.
How long does shipping take?
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Order processing: 1–3 business days.
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Standard shipping: 7–14 business days after shipment.
Delivery times are estimates and may vary depending on your location, customs clearance, and carrier conditions.
How can I track my order?
Tracking information will be sent to your email after your order has shipped. If you have not received your tracking information, please contact service@keravos.com.
Delivery Issues
What if I entered the wrong address?
Please contact service@keravos.com within 48 hours of purchase to request an address update. Include your order number and the correct shipping address.
What if my order is marked delivered but not received?
Please check with your carrier or neighbors, then contact us within 7 days of the delivery notification if you still cannot locate your package.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days from the date of delivery. Items must be unused, unworn, in their original condition, and in their original packaging. Proof of purchase is required. Please review our Return and Refund Policy for full details and exclusions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
What if my item is damaged?
Please contact service@keravos.com within 7 days of delivery. Include your order number and clear photos showing the damage.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed within 5–10 business days and issued to the original payment method.
Security
Is my payment secure?
Yes, payments are processed through secure, encrypted payment gateways.
Contact
How can I contact customer support?
Email: service@keravos.com
Phone: +1 8037521138
Website: https://keravos.com
We aim to respond within 24 hours on business days. Please include your order number when contacting us about an order.
Company Information
Operated by: Westknot Systems INC
Business License Entity: Westknot Systems INC
Registered Address:
327 9TH ST
ALAMOSA CO 81101